1. How do I place an order?
2. Will the flowers I send be exactly what I ordered?
3. How can I be sure I'll get my money's worth when I send flowers through your service?
4. How is my flower order sent to another city — like Toronto or San Diego?

Q. How do I place an order?

A. A customized order form is linked to each index and product page in the florist's Web site. You can locate these pages by using the "quick shop" pull-down directory, or by clicking on our "Florist's Favorite" or other home page promotions. (To locate a florist, use the florist locator on our home page. You may search by city or zip/postal code.)

For details see How to Order.

Q. Will the flowers I send be exactly what I ordered?

A. All FTD florists must maintain a stock of flowers and foliage that pass stringent inspection for quality, freshness, and variety. All floral designs must meet specific design guidelines to ensure that the shape and style of the arrangement — and the flowers and floral materials it contains — are similar to those shown in our FTD store. All FTD florists must be experienced in the art of floral design, and his or her shop must be well-equipped, clean, and well-staffed to meet FTD standards.

Substitution is allowable only in emergency situations.

Q. How can I be sure I'll get my money's worth when I send flowers through your service?

A. All FTD florists provide a satisfaction guarantee on all orders sent through FTD and its affiliates. Beyond the guarantee, all FTD florists are bound by the rules of their Association. If, for example, you order a $35 arrangement for delivery in another town or country, the FTD florist selected to fill your order must deliver an arrangement worth $35 at the prices prevailing in his or her area (delivery and service charges may be additional). All rules are strictly enforced by the FTD Test Order program and Membership group.

Q. How is my flower order sent to another city — like Toronto or San Diego?

A. Orders are sent to an FTD florist in the city where your flowers are to be delivered, via the FTD Mercury Network (a computerized system for handling floral orders). Our FTD colleague in that city creates your floral gift or remembrance, and delivers it on the date you specify.