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Substitution Policy


Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.


Flowers


In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color. If the floral container shown online is not available, a similar container will be used.


Plants


For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. If the plant container shown online is not available, a similar container will be used.


Specialty Gifts


Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.


In summary, variety of FTD brand containers, type of flowers and availability of items shown may change due to seasonal and regional differences. Due to deadline times of each delivery if it is necessary to make substitutions to guarantee freshness and delivery in a timely manner, we may substitute without notification using items of equal or greater value. FTD florist designers give special attention to maintain the style and color scheme of your order.



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