Toll Free: 800-770-7404 24hr: 800-770-7404
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Toll Free: 800-770-7404 24hr: 800-770-7404
Email Us
FLOWERS LLC has a friendly professional FTD call center service available from 24 hours a day, 7 days a week to take your order. Please feel free to ask any customer service inquiries by calling 1-800-770-7404. Our customer service staff will call you back with an answer as soon as they get a response from the local florist. If you are requesting delivery confirmation please allow 24 hours for the local florist to respond. Please call us anytime at 1-800-770-7404 or email us. In most cases the delivery was completed but the recipient has not had a chance to call the sender to thank for the gift. In rare cases of non-delivery either the recipient was not home or the neighbors were not available to accept the gift. Once the flower arrangement is made, the local florist has the the right to attempt to deliver again. Hospital patients in ICU cannot accept flowers but once they're moved to a regular hospital room, the local florist will make an attempt again. In most hospitals, the flowers are delivered to the flower room and the hospital volunteers hand deliver the flowers to the patient's room.

If there's an issue of quality with the delivered product then please contact the delivering florist and allow them to fix it. In most cases, if possible, the filling florist will gladly replace the arrangement. To request a replacement please contact us or the local florist within 48 hours. Please keep in mind that flowers and gourmet items are highly perishable and contact us as soon as possible at 1-800-770-7404. Absolutely no refunds or replacements will be made beyond the 48 hours of delivery date. If a flower arrangement or a funeral flower order is not returned to the local shop, we are sorry but we cannot issue a full refund since the florist accumulated cost of goods.

Cancellations must be made before the delivery date of the order. If the cancellation is received on the delivery date or after the order is delivered then no refund can be issued. We are sorry but once the arrangement is made and on the delivery truck, most local flower shops will not accept cancellation. In some cases the standard cancellation fees for the cost of the floral goods may apply if the local shop accepts the cancellation.

Please keep in mind that most florist shops are closed on Sundays and National legal holidays and we cannot guarantee delivery on holidays. In special instructions, you may still request delivery on Sundays and holidays but if we cannot find an open shop, your order will be delivered the next available delivery date. Since FTD member florists, Fedex, UPS and other delivery services are independent businesses, we do not control their delivery schedules and we cannot guaranty timed delivery requests.

FLOWERS LLC, FTD member florist

Flowers, LLC sends your flowers orders to FTD member florist shops.

Personal Accounts
You don't need a personal account to shop at our site, but accounts make shopping faster and easier! We'll automatically fill out your order form, including your recipient's name and address from your online address book. We'll even keep track of your previous purchases. Your account can be used wherever you shop online. Please don't forget to sign up when you visit our site.

Free Reminders
Personalized monthly calendars keep track of all your important remind dates. Create your own custom remind messages and tell us when to send them to you â?? for any occasion. You can sign up at our florist site.

Flowers, Plants, and Gifts for Every Occasion
You may choose from over 1,000 FTD floral arrangements, plants, and gift basket designs when you shop at our FTD florist online site. These designs are defined by FTD and meet the highest industry standards.

Extended Delivery Hours
Although the standard same-day cut-off time is 1:00 pm local florists make same-day deliveries as late as 7pm.

Expert Designs
Talented florists some with award-winning designers, offer their own floral designs and hand deliver them.

International Delivery
Sending to someone outside of the U.S. or Canada? Send a gift to any of the 150 countries. Look for the "International Deliveries" link on our Flowers LLC website.

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